{"id":2836,"date":"2024-03-12T08:23:51","date_gmt":"2024-03-12T07:23:51","guid":{"rendered":"https:\/\/hellorivierastay.com\/?page_id=2836"},"modified":"2026-09-21T20:06:57","modified_gmt":"2026-09-21T18:06:57","slug":"frequently-asked-questions-faq","status":"publish","type":"page","link":"https:\/\/hellorivierastay.com\/en\/foire-aux-questions-faq\/","title":{"rendered":"Faq"},"content":{"rendered":"
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Resources<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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Frequently asked questions about vacation rental concierge services<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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The 29 questions owners ask us most often before entrusting us with their property, classified by theme. If yours is not there, we reply within 24 hours.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tAsk my question<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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29 answers<\/b> classified by theme<\/i><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Within 24 hours<\/b> for the other questions<\/i><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Nice to Antibes<\/b> and everywhere in France remotely<\/i><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Our services<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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Our services and how we operate<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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<\/path><\/svg><\/span><\/path><\/svg><\/span>Which cities do you service?<\/span><\/div>

Our team is based in Cagnes-sur-Mer and operates in the field between Nice and Antibes: Le Cros-de-Cagnes, Villeneuve-Loubet, Saint-Laurent-du-Var, Biot, Vallauris, Juan-les-Pins, Cap d\u2019Antibes, Valbonne, Vence, Saint-Paul-de-Vence, La Colle-sur-Loup, Roquefort-les-Pins and Tourrettes-sur-Loup.<\/p>

For accommodation located elsewhere in France, the Digital formula works 100 % remote<\/a>.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>What is comprehensive management?<\/span><\/div>

This is the all-inclusive package where we take care of everything: creation and publication of the listing, photos, pricing, calendar, guest communication, check-in, cleaning, linen, and minor repairs. You no longer need to get involved, except to block off the dates when you are staying at the property.<\/p>

It comes in two versions: \u201cS\u00e9r\u00e9nit\u00e9\u201d at 20 % (excluding tax) and \u201cConfort\u201d at 23 % (excluding tax), which includes in-person passenger check-in. View full management<\/a>.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>What is short-term rentals?<\/span><\/div>

This is the rental of furnished accommodation to transient guests for a few nights to a few weeks, without the tenant establishing their residence there. This is the regime for furnished tourist accommodations, such as Airbnb, Booking, or Abritel.<\/p>

It generally generates much more income than a traditional lease, at the cost of daily management: it is precisely this management that we take care of. Estimate what your property can earn<\/a>.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>What is medium-term rental?<\/span><\/div>

It is the rental of a furnished accommodation for a period of one to ten months, generally to a student, an employee on assignment, or a person in transition. The monthly rent is lower than for short-term rentals, but the schedule is stable and rotations are rare.<\/p>

It is a good off-season option on the French Riviera. We use it to bridge the winter when the property is suitable. See dynamic pricing<\/a>.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>Do I need to be present for the guests' arrival and departure?<\/span><\/div>

No, never. With the Serenity package, your guests enter on their own using a secure key box or a digital keypad, at whatever time suits them. With the Comfort package, a member of our team welcomes them in person and hands over the keys.<\/p>

See how a welcome goes<\/a>.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>May I suggest a standalone entry?<\/span><\/div>

Yes, and that is what we recommend for most properties: a secure key lockbox or a keypad, the code for which is sent to the guest on the same day. This makes arrival times flexible and avoids waiting around for both parties.<\/p>

Access instructions are sent the day before, in French and English. See passenger communication<\/a>.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>Do I need to provide the linens?<\/span><\/div>

No. Sheets, duvet covers, pillowcases, and towels are provided, washed, and replaced by us, in quantities adapted to the number of beds. You have neither inventory to build up nor laundry to run between stays.<\/p>

See to the housework and laundry<\/a>.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>What additional services do you offer?<\/span><\/div>

Beyond day-to-day management: professional photo shoot, personalized welcome booklet, welcome kit, coordination of tradespeople for repairs, off-season inspection visits, and property refurbishment before its initial listing.<\/p>

View all 11 services, plan by plan<\/a>.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>What does the welcome kit contain?<\/span><\/div>

Basic necessities for a hassle-free start to your stay: toilet paper, soap, shower gel, shampoo, dish soap, sponge, trash bags, coffee, tea, and sugar.<\/p>

It is restocked every time the housekeeping passes, and supplemented by the welcome booklet. View the welcome booklet<\/a>.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>What are the steps to entrust my property to you?<\/span><\/div>

Three steps. First, a free estimate of your income, based on your address and the property's characteristics. Then, an on-site visit to view the home and together set the rules, the periods you reserve for yourself, and the plan.<\/p>

Finally online: photos, listing, price, distribution across platforms. Count on two to three weeks between the visit and the first possible reservation. Request an estimate<\/a>.<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Reservations<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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Reservations, calendar and money<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Can I manage certain bookings myself?<\/h3><\/div>

With full management, we handle all reservations: this is what prevents double bookings and keeps calendars synchronized across platforms.<\/p>

If you prefer to stay in control of the communication and welcoming guests, the Digital package, at 10 % excl. tax, leaves you in charge of the field while trusting us with the listing, pricing, and calendar. View the Digital plan<\/a>.<\/p><\/div>\n\t\t\t\t\t<\/div>

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Can I continue to occupy my accommodation?<\/h3><\/div>

Of course, it\u2019s your property. You can block off the dates when you\u2019ll be using it\u2014as many times as you\u2019d like\u2014and we\u2019ll handle the rest. Just let us know far enough in advance so we don\u2019t have any confirmed reservations for those dates.<\/p>

View booking history<\/a>.<\/p><\/div>\n\t\t\t\t\t<\/div>

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Why does the displayed price change from one platform to another?<\/h3><\/div>

Because each platform applies its own traveler service fee and displays the total differently. The price we set is the same everywhere: it is what is added on top that varies.<\/p>

We also adjust our rates according to the specific demand of each channel. View simultaneous broadcast<\/a>.<\/p><\/div>\n\t\t\t\t\t<\/div>

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Do you require a security deposit from travelers?<\/h3><\/div>

Starting in 2027, for direct bookings and those made through Booking, in the form of an online authorization hold: no amount will be charged if the accommodation is returned in good condition.<\/p>

On Airbnb, it is the platform that applies its own damage coverage system, and the procedure goes through it. In both cases, the photographed inventory of fixtures at check-in and check-out serves as evidence. View the condition report<\/a>.<\/p><\/div>\n\t\t\t\t\t<\/div>

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Who collects and remits the tourist tax?<\/h3><\/div>

The platforms. Airbnb, Booking, and the others collect it directly from the traveler at the time of booking, then remit it to the municipality. You have neither calculations to make nor declarations to send for these bookings.<\/p>

The scale depends on the municipality and the classification of the housing: it is detailed on the official tourist tax information sheet on service-public.fr<\/a>.<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Renting out your property<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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Renting out your property: what you need to know<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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<\/path><\/svg><\/span><\/path><\/svg><\/span>Can I rent out my seaside apartment all year round?<\/span><\/div>

Yes. On the coast between Nice and Antibes, the high season runs from April to October, but demand does not disappear in the winter: congresses, business travel, long-term stays. That is where dynamic pricing makes a difference.<\/p>

We adjust prices week by week rather than leaving the calendar empty. See dynamic pricing<\/a>.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>How to increase the revenue of my rental property?<\/span><\/div>

Three levers, in this order. The quality of the listing and photos, which determines the number of clicks. The price, adjusted to the season and events rather than set once and for all. The rating left by guests, which impacts your ranking.<\/p>

The fourth lever, more subtle, is multi-broadcasting: combining audiences that do not overlap. See how we work on these levers<\/a>.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>I want to rent out my secondary residence, how do I do it?<\/span><\/div>

This is the simplest case: you block out the periods when you visit, and we rent out the rest. You need to register the furnished tourist accommodation with the town hall and include the resulting number on the listing, which we help you do.<\/p>

Depending on the municipality, a change of use may be required. The general rules are on the official fact sheet for the furnished tourist accommodation on service-public.fr<\/a>.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>Can I rent out my primary residence?<\/span><\/div>

Yes, up to a limit of 120 nights per year, while you are away. Beyond that, the accommodation is no longer considered your primary residence and the rules change.<\/p>

If you are a tenant, the landlord's written consent is required. It is a good way to make money during a vacation or trip. Estimate your income on this basis<\/a>.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>What equipment is mandatory for renting?<\/span><\/div>

The housing must be decent and fully furnished: bedding, hobs, an oven or microwave, a refrigerator, tableware, utensils, a table and chairs, storage, lighting, and cleaning equipment. A smoke detector is mandatory.<\/p>

Beyond the legal minimum, it is Wi-Fi, air conditioning, and the washing machine that make the biggest difference in bookings. View the creation of your ad<\/a>.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>Do I already need to have an Airbnb account?<\/span><\/div>

No. If you don't have one, we create the listing and publish it. If you already have one with a history and reviews, we take it over: this history has value and it would be a shame to start from scratch.<\/p>

View the creation of your ad<\/a>.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>How to cancel the contract?<\/span><\/div>

By registered mail with acknowledgement of receipt, observing a two-month notice period. This period is used to honor reservations already confirmed, which remain payable by travelers.<\/p>

We will then send you the access details, photos, and the welcome booklet: they are yours. Contact us<\/a>.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>Can I list my property on the platforms myself?<\/span><\/div>

That is not a good idea if we manage your property: two listings for the same property are redundant, the calendars fall out of sync, and the risk of a double booking becomes real, along with the associated penalties.<\/p>

We write the ad, you review it before publication, and we publish it across all platforms from a single calendar. View simultaneous broadcast<\/a>.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>How many sets of keys do I need to provide?<\/span><\/div>

Three. One for cleaning and maintenance, one for guests, and a spare kept safely at our place. This is what allows us to intervene without disturbing you, including on a Sunday.<\/p>

See our service 7 days a week<\/a>.<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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The concierge service<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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The concierge service, in general<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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<\/path><\/svg><\/span><\/path><\/svg><\/span>Why use a concierge service?<\/span><\/div>

Because a well-managed short-term rental takes time every day: answering messages, adjusting prices, organizing cleanings, welcoming guests, and handling the unexpected. And because professional management fills the calendar better than occasional management.<\/p>

The income gap generally covers the fees by a wide margin. View our rates<\/a>.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>What is a short-term rental concierge service?<\/span><\/div>

A company that manages your furnished accommodation rented by the night or by the week on your behalf: the listing and its distribution, pricing, calendar, guest relations, reception, housekeeping, linen, and routine maintenance.<\/p>

It is paid through a percentage of the revenue generated, which aligns its interests with yours. View the details of our services<\/a>.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>What does Hello Riviera Stay's service consist of?<\/span><\/div>

We manage your short-term rental between Nice and Antibes, from the listing to the departure of travelers, with a local team based in Cagnes-sur-Mer and a single point of contact. Three packages are available, ranging from 10 to 23 % excl. tax of the generated income.<\/p>

Compare the three formulas<\/a>.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>Do you offer home staging?<\/span><\/div>

Yes, for properties that need it before being listed for the first time: decluttering, reorganizing the rooms, adding furniture or bedding, and taking care of the details that will show up in the photos.<\/p>

The goal is not to redo the decor, but to make the property photogenic and ensure it delivers on its promises upon arrival. View the photo shoot<\/a>.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>What are the risks of seasonal rentals?<\/span><\/div>

Damage is rare and covered: photographed condition report at check-in and check-out, a security deposit starting in 2027 for direct and Booking.com reservations, Airbnb's own system for others, and your home insurance as a last resort.<\/p>

The real risks lie elsewhere: a poorly managed schedule that downgrades the listing, negative reviews after a botched cleaning, or a property that is registered nowhere even though the municipality requires it. These are precisely the three points we take care of.<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t

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Let's talk about it<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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A question not on this list?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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We are reviewing your property and will provide a free estimate of its short-term rental revenue. Response within 24 hours, with no obligation on your part.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tEstimate my income<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tTo be called back<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Or call us directly: 07\u00a083\u00a035\u00a063\u00a055<\/a>, 7 days a week.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Ressources Foire aux questions conciergerie location saisonni\u00e8re Les 29 questions que les propri\u00e9taires nous posent le plus souvent avant de nous confier leur logement, class\u00e9es par th\u00e8me. Si la v\u00f4tre n’y figure pas, nous r\u00e9pondons sous 24\u00a0h. Poser ma question 07\u00a083\u00a035\u00a063\u00a055 29 r\u00e9ponses class\u00e9es par th\u00e8me Sous 24 h pour les autres questions Nice \u00e0 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2836","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hellorivierastay.com\/en\/wp-json\/wp\/v2\/pages\/2836","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hellorivierastay.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hellorivierastay.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hellorivierastay.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hellorivierastay.com\/en\/wp-json\/wp\/v2\/comments?post=2836"}],"version-history":[{"count":0,"href":"https:\/\/hellorivierastay.com\/en\/wp-json\/wp\/v2\/pages\/2836\/revisions"}],"wp:attachment":[{"href":"https:\/\/hellorivierastay.com\/en\/wp-json\/wp\/v2\/media?parent=2836"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}