{"id":3194,"date":"2024-03-13T20:23:47","date_gmt":"2024-03-13T19:23:47","guid":{"rendered":"https:\/\/hellorivierastay.com\/?p=3194"},"modified":"2026-10-15T20:17:28","modified_gmt":"2026-10-15T18:17:28","slug":"create-a-guide-for-your-airbnb-tenants","status":"publish","type":"post","link":"https:\/\/hellorivierastay.com\/en\/creer-un-guide-pour-vos-locataires-airbnb\/","title":{"rendered":"Welcome booklet: what it must contain, and what it must avoid"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"3194\" class=\"elementor elementor-3194\" data-elementor-post-type=\"post\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-aa6bc57 e-con-full e-flex e-con e-parent\" data-id=\"aa6bc57\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-543012d elementor-widget elementor-widget-text-editor\" data-id=\"543012d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The welcome booklet is seen as a friendly gesture to be done when you have time. In reality, it is a document required by the three-star classification for tourist accommodation, and the only tool that prevents you from having to answer the same questions fifteen times. Here\u2019s what it should contain, what the regulations really require, and the mistakes that cost you a fine.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb28516 hrs-a-retenir elementor-widget elementor-widget-text-editor\" data-id=\"fb28516\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"hrs-a-rt\">Key takeaways<\/p><ul><li>The welcome booklet is a <strong>Mandatory criterion for obtaining three stars or more<\/strong> in the ranking of tourist accommodations.<\/li><li>Local and tourist information <strong>in French and in at least one foreign language<\/strong> They are mandatory from one star onwards.<\/li><li>The entry code has no place in a paper booklet left in the accommodation: it is transmitted via the digital booklet, linked to the reservation.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6de1c39 elementor-widget elementor-widget-heading\" data-id=\"6de1c39\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What the ranking requires, in black and white<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0eb72a9 elementor-widget elementor-widget-text-editor\" data-id=\"0eb72a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Most articles on the subject present the booklet as a good practice. The official ranking reference, on the other hand, makes it a quantified criterion. Here are the lines concerning the traveler\u2019s information, as they appear in the decree of November 24, 2021.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75baf5a elementor-widget elementor-widget-text-editor\" data-id=\"75baf5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<table><thead><tr><th>Criterion<\/th><th>What he asks for<\/th><th>From 1 to 5 stars<\/th><\/tr><\/thead><tbody><tr><td>100<\/td><td>Local and tourist information brochures in French <strong>and in at least one foreign language<\/strong><\/td><td><strong>Mandatory everywhere<\/strong>, 3 points<\/td><\/tr><tr><td>101<\/td><td>Provision of an introductory booklet<\/td><td>A la carte in 1 and 2 star restaurants, <strong>mandatory from 3 years old<\/strong>, 2 points<\/td><\/tr><tr><td>116<\/td><td>Information regarding accessibility on information media<\/td><td><strong>Mandatory everywhere<\/strong>, 2 points<\/td><\/tr><tr><td>121<\/td><td>Accessible document made available<\/td><td><strong>Mandatory everywhere<\/strong>, 1 point<\/td><\/tr><tr><td>113 and 114<\/td><td>Website or internet page dedicated to housing, including a version in a foreign language<\/td><td>Mandatory for 4 and 5 stars<\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c58bd5 elementor-widget elementor-widget-text-editor\" data-id=\"5c58bd5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Two lessons. First of all, <strong>A property without translated local documentation cannot be classified<\/strong>, Even one star: this is a mandatory criterion for all categories. Then, the booklet itself becomes indispensable from the third star onwards, that is, from the level most well-equipped apartments aim for. However, the ranking raises the tax deduction from 30 to 50: % the booklet is not a luxury item; it is part of the process towards that tax deduction. We detail the calculation in our article <a href=\"https:\/\/hellorivierastay.com\/en\/increase-your-rental-income\/\">the income from a seasonal rental<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a24a6e8 elementor-widget elementor-widget-heading\" data-id=\"a24a6e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What a good booklet really prevents you from<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b97ae82 elementor-widget elementor-widget-text-editor\" data-id=\"b97ae82\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The interest of the booklet is not measured by compliments in reviews, but by problems that do not occur.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a1c91f elementor-widget elementor-widget-text-editor\" data-id=\"6a1c91f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>The repetitive messages.<\/strong> The wifi, the trash, the operation of the induction hob, the time of departure: these are always the same questions, and they always come at the wrong time.<\/li><li><strong>The bad grades that came from a misunderstanding.<\/strong> A traveler who spends twenty minutes wondering how to turn on the water heater doesn't notice the water heater; he notices the stay.<\/li><li><strong>The avoidable damage.<\/strong> A glazed tile cleaned with an abrasive sponge, a dishwasher filled with dishwashing liquid: these are repairs that begin with a missing instruction manual. See our article on <a href=\"https:\/\/hellorivierastay.com\/en\/damage-to-his-airbnb\/\">damage to his Airbnb<\/a>.<\/li><li><strong>The call on Sunday evening.<\/strong> Yours, or the one of the person who replaces you.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68c62ed elementor-widget elementor-widget-heading\" data-id=\"68c62ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What the booklet should contain, section by section<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b68905c elementor-widget elementor-widget-heading\" data-id=\"b68905c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Arrival and departure<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59bafa8 elementor-widget elementor-widget-text-editor\" data-id=\"59bafa8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>How to get in, where to park, at what time to leave, where to leave the keys, what to do before closing the door. This is the first page, and often the only one that some people will read. Also indicate how to contact you, and at what times you will answer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9e4e59 elementor-widget elementor-widget-heading\" data-id=\"f9e4e59\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The accommodation and its facilities<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3432eae elementor-widget elementor-widget-text-editor\" data-id=\"3432eae\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The real work is here. Every appliance whose use is not obvious deserves three lines: the water heater, the reversible air conditioning and its heating mode, the induction hob, the dishwasher, the coffee machine and the type of capsules, the roller blind that jams, the circuit breaker and where it is located. A photo is worth more than a paragraph.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e32fac8 elementor-widget elementor-widget-heading\" data-id=\"e32fac8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The rules of housing<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f111d7 elementor-widget elementor-widget-text-editor\" data-id=\"6f111d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Quiet hours, smoking ban, pets, number of people allowed, use of the terrace. Write them down once and for all, calmly, rather than having to remind yourself of them in the middle of the night. If your residence has a by-law, the booklet is the place to mention the points that apply to a traveler.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0bb0b20 elementor-widget elementor-widget-heading\" data-id=\"0bb0b20\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Security and emergencies<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab4b949 elementor-widget elementor-widget-text-editor\" data-id=\"ab4b949\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Location of the smoke detector, the extinguisher if there is one, the water shut-off valve and the electrical panel. 112 for emergencies in Europe, 15 for the emergency medical service, 18 for the firefighters, 17 for the police. Add the nearest pharmacy and doctor: a traveler looking for this on a Sunday is already in trouble.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84827ba elementor-widget elementor-widget-heading\" data-id=\"84827ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Accessibility<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9354e23 elementor-widget elementor-widget-text-editor\" data-id=\"9354e23\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>This is the criterion that everyone forgets and which is mandatory for all categories: your information materials must indicate accessibility. Number of steps, presence of an elevator and its dimensions, width of the doors, Italian shower or bathtub. These information details avoid booking that ends badly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49eb484 elementor-widget elementor-widget-heading\" data-id=\"49eb484\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The neighborhood, not the tourist office brochure<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d83bf8 elementor-widget elementor-widget-text-editor\" data-id=\"5d83bf8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>This is what distinguishes a useful booklet from a decorative one. The local bakery and its closing day, the supermarket open on Sundays, the market and its days, two tested restaurants, the nearest beach and how to get there on foot, the bus stop and the line. Specific addresses, not categories.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4b960f elementor-widget elementor-widget-text-editor\" data-id=\"b4b960f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Reminder of the reference framework: this information must exist <strong>in French and in at least one foreign language<\/strong>. In the C\u00f4te d\u2019Azur, English is the minimum requirement, and Italian often proves more useful than one might think.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-533bd72 elementor-widget elementor-widget-heading\" data-id=\"533bd72\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Sorting, trash, and departure<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf743ee elementor-widget elementor-widget-text-editor\" data-id=\"bf743ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Where to take the trash, what days, where is the recycling point. It\u2019s mundane, it\u2019s the most frequently asked question after the wifi, and that\u2019s what prevents bags from being found in the entrance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a55d9b hrs-a-service elementor-widget elementor-widget-text-editor\" data-id=\"7a55d9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"hrs-a-sk\">OUR SERVICE<\/p><p class=\"hrs-a-st\">Welcome booklet<\/p><p>We rewrite the brochure for each property we manage, with our tested addresses on site, and keep it updated. Included in the complete management.<\/p><p class=\"hrs-a-sl\"><a href=\"https:\/\/hellorivierastay.com\/en\/welcome-booklet-and-guest-reviews\/\">D\u00e9couvrir notre livret d\u2019accueil \u2192<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cb88c9 elementor-widget elementor-widget-heading\" data-id=\"5cb88c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Paper or digital? Both, and not for the same things<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-367f401 elementor-widget elementor-widget-text-editor\" data-id=\"367f401\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The question is ill-posed. The two devices are not intended for the same purpose, and one does not replace the other.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a1665f elementor-widget elementor-widget-text-editor\" data-id=\"7a1665f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>The paper booklet<\/strong> stay in the accommodation. It is for someone who is looking for how to turn on the oven at 21:00 without a network connection. It should contain no information related to a specific reservation, and especially <strong>never the entry code<\/strong>He remains in the apartment room after room, in the sight of everyone who passes by.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fac474e elementor-widget elementor-widget-text-editor\" data-id=\"fac474e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>The digital booklet<\/strong> It is linked to the booking. It is sent to the traveler in their language before their arrival and can be displayed only when the stay approaches, then it is no longer displayed after the departure. It is also the one that is corrected in a minute when a schedule changes, without having to reprint anything.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2dc09a3 elementor-widget elementor-widget-text-editor\" data-id=\"2dc09a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A point of caution if you publish your booklet in the form of a web page: it must be in <strong>noindex<\/strong> and off-site, otherwise the access instructions for your properties will appear in the search results. A complicated address is not enough to protect a page.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-194c3fb elementor-widget elementor-widget-heading\" data-id=\"194c3fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The most common forgetfulness<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ad0d63 elementor-widget elementor-widget-text-editor\" data-id=\"0ad0d63\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>The wifi password is written only once<\/strong>, On a piece of paper stuck behind the box. Place it on the first page, roughly, and check it after each change of operator.<\/li><li><strong>The accessibility information<\/strong>, These are mandatory, yet absent from nine out of ten booklets.<\/li><li><strong>A booklet that has never been read since its opening.<\/strong> The recommended restaurant has closed, the street address has changed, and the bus route has been renumbered.<\/li><li><strong>Too many pages.<\/strong> A forty-page booklet is not read. The vital information takes up two pages; the rest can be read later.<\/li><li><strong>No version in a foreign language<\/strong>, alors que c\u2019est un crit\u00e8re obligatoire de classement et que la plupart de vos voyageurs viennent de l\u2019\u00e9tranger.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aab137e elementor-widget elementor-widget-heading\" data-id=\"aab137e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What we put in the booklets we write<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb73c9e elementor-widget elementor-widget-text-editor\" data-id=\"bb73c9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Pour chaque logement que nous g\u00e9rons dans les Alpes-Maritimes, du littoral \u00e0 la montagne, nous \u00e9crivons le livret nous-m\u00eames, logement par logement. Les modes d\u2019emploi viennent des appareils r\u00e9els, pas d\u2019un mod\u00e8le, et les adresses du quartier sont celles que nous avons test\u00e9es. C\u2019est le m\u00eame travail que celui qui alimente notre <a href=\"https:\/\/hellorivierastay.com\/en\/what-to-do-on-the-french-riviera\/\">guide to the C\u00f4te d\u2019Azur<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44f68c0 elementor-widget elementor-widget-text-editor\" data-id=\"44f68c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nous le tenons \u00e0 jour, ce qui est l\u2019essentiel\u202f: un livret vit, il vieillit, et un livret faux est pire qu\u2019un livret absent. Et nous restons joignables 24 heures sur 24 pour ce qu\u2019aucun livret ne peut pr\u00e9voir.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64298b3 hrs-a-service elementor-widget elementor-widget-text-editor\" data-id=\"64298b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"hrs-a-sk\">OUR SERVICE<\/p><p class=\"hrs-a-st\">Complete management<\/p><p>Livret d\u2019accueil, accueil des voyageurs, m\u00e9nage, linge et maintenance\u202f: vous ne touchez plus \u00e0 rien. Et rien \u00e0 payer tant que votre logement n\u2019est pas lou\u00e9.<\/p><p class=\"hrs-a-sl\"><a href=\"https:\/\/hellorivierastay.com\/en\/complete-management\/\">D\u00e9couvrir la formule S\u00e9r\u00e9nit\u00e9 \u2192<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de26a13 elementor-widget elementor-widget-heading\" data-id=\"de26a13\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bcc93c elementor-widget elementor-widget-accordion\" data-id=\"3bcc93c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"accordion.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-6271\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-6271\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is the welcome booklet mandatory?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-6271\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-6271\"><p>It is not imposed by law on all renters, but it becomes a mandatory criterion for classification as tourist accommodation with three stars or more. And from a single star, the provision of local and tourist information in French and in at least one foreign language is also mandatory.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-6272\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-6272\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Should the entry code be put in the booklet?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-6272\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-6272\"><p>Never in the paper booklet, which remains in the accommodation from one stay to the next. The code is transmitted in the digital booklet linked to the reservation, which displays it only when the stay is approaching and stops displaying it after departure.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-6273\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-6273\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">In how many languages does it need to be translated?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-6273\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-6273\"><p>The ranking system requires French and at least one foreign language for local and tourist information. In the C\u00f4te d\u2019Azur, English is the minimum required, and Italian often comes in second.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-6274\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-6274\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What should a booklet primarily contain?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-6274\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-6274\"><p>The arrival and departure, the wifi, the operation of the equipment that is not obvious, the safety instructions with the emergency numbers, the accessibility of the accommodation, the bins, and a few addresses in the neighborhood. The rest can wait for the second page.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-6275\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-6275\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Does a digital booklet replace the paper booklet?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-6275\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-6275\"><p>Not quite. The digital content is perfect before and during the stay, and it updates in a minute. The paper is for the traveler who is wondering how to turn on the oven at 21:00 without a network connection. The two complement each other, with different content.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c0ad3c hrs-a-sources elementor-widget elementor-widget-text-editor\" data-id=\"9c0ad3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Sources and updates<\/strong><\/p><p>Article verified on September 26, 2026: <a href=\"https:\/\/www.atout-france.fr\/sites\/default\/files\/2025-12\/R%C3%A9f%C3%A9rentiel%20de%20classement%20des%20meubl%C3%A9s%20de%20tourisme%202022%20V2.pdf\" target=\"_blank\" rel=\"noopener\">reference standard for the classification of tourist accommodation<\/a> published by Atout France, taken pursuant to <a href=\"https:\/\/www.legifrance.gouv.fr\/jorf\/id\/JORFTEXT000044413389\" target=\"_blank\" rel=\"noopener\">The decree of November 24, 2021<\/a> amending the order of 2 August 2010, and <a href=\"https:\/\/www.service-public.gouv.fr\/particuliers\/vosdroits\/F2043\" target=\"_blank\" rel=\"noopener\">star-rated furnished holiday rentals<\/a> on service-public.gouv.fr. The number of criteria cited refer to Chapter 2 of the reference framework, \u00abCustomer Service\u00bb, and Chapter 3, \u00abAccessibility and Sustainable Development\u00bb.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Mandatory for a three-star rating, the welcome booklet avoids repetitive messages and bad reviews. It must contain the following sections, in order:.<\/p>","protected":false},"author":1,"featured_media":14611,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[113],"tags":[17,18,19],"class_list":["post-3194","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gerer-son-logement","tag-aide-location","tag-conciergerie","tag-immobilier"],"_links":{"self":[{"href":"https:\/\/hellorivierastay.com\/en\/wp-json\/wp\/v2\/posts\/3194","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hellorivierastay.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hellorivierastay.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hellorivierastay.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hellorivierastay.com\/en\/wp-json\/wp\/v2\/comments?post=3194"}],"version-history":[{"count":0,"href":"https:\/\/hellorivierastay.com\/en\/wp-json\/wp\/v2\/posts\/3194\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hellorivierastay.com\/en\/wp-json\/wp\/v2\/media\/14611"}],"wp:attachment":[{"href":"https:\/\/hellorivierastay.com\/en\/wp-json\/wp\/v2\/media?parent=3194"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hellorivierastay.com\/en\/wp-json\/wp\/v2\/categories?post=3194"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hellorivierastay.com\/en\/wp-json\/wp\/v2\/tags?post=3194"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}