Concierge service 7 days a week

At Hello Riviera Stay, we know that short-term rentals never end. That's why we offer a 7/7 concierge service to ensure smooth, responsive management of your accommodation, whatever the circumstances.

Why 7/7 service is essential?

Reservations follow-up
Form 2

Objective: explain the challenges and benefits for owners and travellers alike

  • Daily arrivals and departures, including weekends and public holidays

  • Fast handling of unforeseen events: loss of keys, equipment failure, last-minute requests, etc.

  • Permanent assistance for travellers, which encourages good reviews

  • Reduced stress for owners

detail the services included

What our 24/7 concierge service

Hello riviera stay makes your life easier with a range of services tailored to your needs for a successful rental experience. You'll love renting!

Check-in / Check-out

Personalized welcome and constant availability, ensuring comfort and assistance during your stay

Warm, personalized welcome I Easy departure I Consistent availability I High level of service I Strong host-tenant relationship

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Reservations follow-up

We manage your reservations efficiently, ensuring optimum occupancy all year round.

Smooth organization I Maximized rental income I Stress-free management I Optimized reservation schedule I Enhanced customer satisfaction

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Follow-up of customer requests

Fast, professional response to customer requests to guarantee satisfaction and peace of mind

Reactive host assistance I Privileged customer relationship I Increased tenant confidence I Personalized responses to requests I Enhanced customer experience

Maintenance service

We keep your property running smoothly with our responsive maintenance service

Reliability of installations guaranteed I I Peace of mind as an ownerI Fast, efficient interventions I Well-preserved longevity

Small-scale stewardship

These small interventions are frequent and necessary to ensure the optimal comfort of your guests.

Immediate practical solutions I Simplified day-to-day management I Continuous guest comfort I Harmony of stay assured

reassure and convince

Concrete benefits for homeowners

  • More flexibility for your travellers = more bookings

  • Better ratings thanks to responsive availability

  • Fewer unforeseen events to deal with on your side

  • Increased trust with a single, committed point of contact

differentiate your service from the competition

Why choose Hello Riviera Stay?

Complete management
  • Local presence between Nice and Antibes

  • Professional team trained in vacation rentals

  • Real 24/7 availability (not just marketing)

  • A human, proactive and rigorous approach

Do you want to rent stress-free and maximize your travelers' satisfaction?
Contact Hello Riviera Stay today and take advantage of our Airbnb concierge service 7/7 made-to-measure.

We take care of your visitors

We take care of your
well

Enhance your ad with professional photos

more reservations
0 %

Photos are one of the top three criteria for booking.

more income
0 %

In the same geographical area, hosts with professional photos can generate more income than others.

0 %
amortize the service
in 1 night

75 % of guests manage to pay for this photographer service in just 1 night booked.

FAQ - Concierge service 7 days a week with Hello Riviera Stay

1. What is an Airbnb 7/7 concierge service?

Our 24/7 concierge service means we are available every day of the week, including weekends and holidays, to manage your Airbnb accommodation. This includes greeting travelers, housekeeping, linen management, message follow-up, reservation coordination and rapid intervention in case of need.. So your home is always ready to welcome guests, whatever the date.

2. When does 24/7 availability really make a difference?

It is common for voyageurs arrive or leave on a Sunday evening or public holiday. Without an available concierge, it becomes a stressful situation for the owner. Similarly, in the event of a problem (hot water failure, lock jammed, forgotten object), it's essential to be able to intervene immediately, even outside «normal» working hours. Our service avoids any blockage or dissatisfaction.

3. Are all services available 24/7?

Yes, at Hello Riviera Stay we don't discriminate by day of the week. Whether it's for a check-in, a household, a response to an urgent message or an on-site intervention, everything is managed with the same rigor, 7 days a week. This is the consistency is our strength.

4. Can I entrust you with my home only on certain days or during certain periods?

Absolutely. We adapt to your needs. Some owners call on us only during school vacations or high season, while others entrust us with their property all year round. In all cases, our availability remains the same: 7 days a week, whenever you need us.

5. How is communication with travelers organized?

We provide responsive and professional follow-up via Airbnb messaging or any other platform used. We answer questions, send arrival instructions and remain available throughout the stay. This reinforces travelers' trust, as they know they can count on someone to talk to at any time.

6. Who physically intervenes in the home?

We work with a trusted local team of experienced cleaners, technicians and field managers. Each home is assigned to regular people who know it well, guaranteeing consistent, high-quality maintenance. This prevents mistakes and ensures a more personalized welcome.

7. Does this have an impact on my Airbnb reviews?

Yes, very positively! Travelers greatly appreciate the availability, consistent cleanliness, and quick response to their needs. The result: more frequent 5-star reviews, a higher ranking in Airbnb results, and therefore more bookings. It's a virtuous circle we're cultivating with our 7/7 service.

8. Is the 7/7 concierge service more expensive than a traditional service?

Not necessarily. At Hello Riviera Stay, we offer clear, no-surprise packages with excellent value for money. What you pay extra for a responsive, professional service is more than made up for by the extra revenue generated by more regular, higher-rated bookings.

9. What types of housing do you manage with this service?

We manage all types of short-term rental properties: studios, apartments, houses and luxury villas. We operate mainly on the Côte d'Azur, between Nice and Antibes, But we're also open to other sectors, depending on demand. Every property receives the same attention, whether it's an occasional rental or a property with a high volume of bookings.

10. How can I entrust my home to Hello Riviera Stay?

It's easy: just contact us via our online form or by phone. We discuss your needs, organize a visit to the property, and set up the management according to your expectations. After that, you have nothing more to manage: we take over, 7 days a week, with regular, personalized monitoring.

Let's talk about your project

Want to find out more about our concierge services? Contact Hello Riviera Stay now. We're here to help you turn your property into a lucrative, stress-free source of income. You'll love renting with Hello Riviera Stay!

Message

Contact us

Email

contact@hellorivierastay.com

Phone

+33 7 83 356 355

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