When you rent out your home, most of your experiences with Airbnb go off without a hitch. However, it can happen that you are confronted with unpleasant situations To protect you from such situations, Hello Riviera Stay provides you with all the advice you need to manage damage to your Airbnb accommodation!
For optimum coverage, we recommend that you require a security deposit for your Airbnb rentals. This deposit is only taken if property damage is found or if the owner requests an Airbnb-approved holdback.
To find out more about the nature of a bond, see our dedicated article.
In the event of damage reported after a rental, you must first submit a deposit holdback request online via the Airbnb dispute resolution center within 14 days of the rental. Once the amount and request are accepted by the renter, Airbnb will issue the refund within 5 to 7 days.
What's more, it's essential to carry out an inventory of fixtures and fittings on arrival, as by law the tenant is deemed to have received the property in good condition, and is therefore obliged to return it in the same state.
If the traveler remains silent for more than 72 hours or refuses to acknowledge the damage or its amount, you have the option of contacting Airbnb to intervene. They will ask you to provide several supporting documents, such as photographs, invoices, receipts or bank statements as proof of purchase, as well as a detailed estimate of the repairs required. In extreme cases, a complaint to the police may also be required.
Airbnb currently offers two types of insurance, one aimed at owners and the other at renters. Here's an overview of these options!
The first option is guest insurance, which provides cover for both landlords and tenants. It comes into play when third parties take legal action during a tenancy, as in the case of a neighbor filing a noise complaint during the tenant's stay. Currently, this insurance can cover up to 800,000 euros.
To find out more about Airbnb's host insurance, you can visit this link.
The second type of insurance is the host guarantee, which also offers maximum protection of 800,000 euros against material damage to the dwelling and its contents. However, it is important to note that this coverage does not cover :
For more information on Airbnb's Host Guarantee, please visit this article.
Don't wait any longer to maximize your reservations! Contact one of our concierges.