Our services
Guest communication, before, during and after the stay: our team answers every message, 7 days a week, between Nice and Antibes.
Serenity and Comfort formulas that include it
7 days a week weekends and public holidays included
Before, during, after the three stages of the stay
Every request is a priority, regardless of the time of the stay. Guest communication dictates a large part of your bookings and reviews: a message left unanswered for half a day, and the guest books the place next door. We handle this flow entirely, from the first question to the review left after departure.
01
Questions about accommodation, the neighborhood, access, or arrival time: we respond quickly and accurately. Leave a request unanswered for a few hours, and the traveler has booked elsewhere.
02
Late arrival, stubborn oven, restaurant recommendation, public transit question: we handle requests 7 days a week and stop by in person when necessary.
03
A polished final message, the review request at the right time, and feedback follow-up, so that your property's rating continues to rise stay after stay.
Passenger communications are included in the “Sérénité” package, priced at 20 % (excluding tax), and the “Confort” package, priced at 23 % (excluding tax). With the Digital package, priced at 10 % (excluding tax), you retain control over communications, and we handle the listing, pricing, and schedule.
What we are dealing with
Passenger communication is not about answering three questions per stay. It is a continuous flow that lands in the evening, on weekends, and during your vacation.
The response time counts double: it reassures the traveler, and it weighs in the ranking of listings on Airbnb as well as on Booking. Part of these exchanges also has contractual value, because the advertised description and the information provided prior to reservation bind the host. The rules are reiterated on the official vacation rental fact sheet on service-public.fr.
Our accommodations
For each of these properties, we answer travelers on behalf of the owner, from the first question to the review left after departure.
Late arrival, additional equipment, questions about accommodation: we respond quickly and find a suitable solution.
Yes, our team is available 7 days a week, including weekends and holidays.
No, it is included in the Serenity and Comfort plans. With the Digital plan, you keep control of the communication with your guests.
In a few minutes during the day, and within the hour in the evening and on weekends. Urgent requests, such as a traveler unable to get in, take priority over everything else.
A member of our team, based in Cagnes-sur-Mer. We use prepared responses for recurring questions, but each message is reviewed and adapted to the traveler and your property.
In French and English, the two languages of almost all the travelers we host between Nice and Antibes. For the others, we rely on platform translation, which works very well.
Another question? Call us at +33 7 83 356 355.
Let's talk about it
We are reviewing your property and will provide a free estimate of its short-term rental revenue. Response within 24 hours, with no obligation on your part.
Or call us directly: 07 83 35 63 55, 7 days a week.
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