Comfort Plan: in-person key handover

Everything included in the Serenity package, plus a member of our team waiting for your guests on-site, handing them the keys, giving them a tour of the property, and conducting the inventory of fixtures.

24 %Net income from your accommodation, with no per-arrival fees
From Nice to Antibes
Team based in Cagnes-sur-Mer
Arrivals from 4:00 PM to 9:00 PM, by appointment
The benefit for you

What a hand-delivered key handover changes

The difference comes down to a few minutes, at the precise moment when the traveler forms an opinion of your accommodation.

01

The first minute weighs on the final opinion

A traveler who arrives after a six-hour drive and finds someone to let them in, show them where the towels are, and point out the local bakery starts their stay differently than one who searches for a code on their phone in a poorly lit entryway.

02

Instructions are better communicated in person

Sorting, the parking space, the pool hours, the noise after 10 PM. Said to your face, it is remembered. Written in a booklet, it is half-read.

03

We see who enters your home

Four people book, six show up. It happens, and rarely when someone is waiting on the doorstep. In-person hosting resolves the issue before it becomes a problem for your neighbors.

04

The property inspection is done together

A scratch noted together upon arrival, with photographic evidence, is no longer up for discussion at the time of departure. This is also what makes it possible to justify withholding part of the security deposit when it is deserved.

The sequence of events

What is an in-person arrival like

The same routine on every stay, regardless of the accommodation and whatever the time.

01

The day before

We schedule a specific time slot with the traveler, in French or English, and we send them the exact address and the meeting point.

02

Ahead of the announced time

The accommodation is inspected and ready: cleaned, bed linen and towels in place, and the welcome booklet left out.

03

On-site

A member of our team will be waiting for the traveler at the agreed time to hand over the keys in person.

04

The tour of the accommodation

The equipment in question, the condominium rules, and our addresses in the neighborhood.

05

The condition report

Done at check-in with timestamped photos, then redone at check-out, before the next cleaning.

06

During the stay

Our team remains reachable 7 days a week, including weekends and holidays, without requiring any action on your part.

The departure follows the same care: see check-in and check-out details, or our 24/7 availability.

The real cost

Three points more, what that represents

Between Serenite, at 20 % excluding VAT, and Comfort, at 24 % excluding VAT, the gap is measured in percentage points of your income. Broken down per arrival, it becomes tangible.

Annual housing income20 000 €
Serenity Package, 20 % (excl. tax)€4,000 excl. tax
Comfort Plan, 24 % excl. tax€4,800 ex. VAT
Year-to-date variance€800 excl. VAT
For 40 arrivals, that is€20 per arrival

Twenty euros is the price for the person who waits for your guests, opens the door for them, gives them a tour of the property, and checks its condition before they settle in.

The calculation is given as an example, based on round numbers. We provide an estimate based on your property, its capacity, and its location, prior to any commitment.

The situations concerned

When hand delivery is required

For many homes, self-check-in is sufficient and that is what we recommend. In four cases, it has its limitations.

Your co-ownership property management refuses the lockbox

Many regulations prohibit fixing a lockbox in common areas, and the property manager ends up having it removed. In-person greeting resolves the issue without having to negotiate at a general meeting.

Your accommodation is a villa

Gate, alarm, pool, irrigation system, technical room. There is too much to show for a message sent the day before, and too much at stake to hope it gets read in full.

Your travelers come from far away

A flight landing in Nice three hours late, a tired family, a code that doesn't work on the first try. That is how a three-star review for an immaculate accommodation is made.

Your property is luxurious

Beyond a certain nightly price, the traveler expects to be welcomed, and they note it in their review when they haven't been. The welcome is then part of what they paid for.

The choice

Serenity or Comfort, how to choose

Both formulas include the exact same services. Only one line separates them.

Our customers' favorite formula

Serenity

20 %gross income

  • Self key handover, no appointment needed
  • Key box, digital code or nearby shop
  • The traveler arrives at the time that suits him
  • Inspection carried out by our team
Discover Serenity

Comfort

24 %gross income

  • Keys handed over in person by our team
  • Property tour completed with the guest
  • Joint inspection of premises
  • Arrivals from 4:00 PM to 9:00 PM, by appointment
Request Comfort

Listing, dynamic pricing, distribution, reservation management, guest communication, cleaning, provided linen, maintenance, welcome booklet, and review monitoring: all of this is included in both packages. Only the key handover differs. View detailed pricing.

Your questions

Frequently asked questions about the Comfort plan

Is in-person greeting charged extra?
No. It is included in the 24 % excluding tax, with no per-arrival fees or weekend surcharges. You only pay a percentage of what your property actually earns.
Until what time do you welcome guests?
A member of our team greets your guests from 4:00 PM to 9:00 PM, by appointment made the day before. For a later arrival, we switch to self check-in and remain reachable if access is an issue.
What happens if the traveler is delayed?
We keep in touch with him during his trip and reschedule the appointment. This is precisely what this formula allows, whereas a code sent the day before does not adapt to anything.
Can I take Comfort for one accommodation and Serenity for another?
Yes. The formula is chosen property by property, depending on the layout of the accommodation and the type of guests it receives.
Does the Comfort package include cleaning and linens?
Yes, like the Serenity package: housekeeping between each stay, bed linen and towels provided, washed and ironed outside the accommodation. See cleaning and linen details.
In which area do you offer in-person reception?
From Nice to Antibes, with a team based in Cagnes-sur-Mer. See for example our concierge service in Cagnes-sur-Mer, Villeneuve-Loubet or Saint-Laurent-du-Var.
The following

Ready to welcome your guests?

Tell us where your property is located and how many guests it accommodates. We will get back to you with an earnings estimate and the matching plan.