These general conditions govern the concierge and short-term rental services provided by Côté Site under the Hello Riviera Stay brand to the owner of a furnished accommodation, hereinafter referred to as the «Customer».
They apply to any order for a service and take precedence over any other document of the Client. Any derogation must be the subject of a written agreement.
The Serenity and Comfort formulas are offered on the coast of the Alpes-Maritimes, between Nice and Antibes. The Digital formula is offered everywhere in France.
Côté Site, a limited liability company with a capital of 1,000 euros, with registered office at Le Boréon C, 8 avenue du Domaine du Loup, 06800 Cagnes-sur-Mer, registered in the commercial and companies register of Antibes under the number 945 264 760, intra-community VAT number FR 68 945 264 760, operator of the Hello Riviera Stay brand.
Phone: 07 83 35 63 55. Email: contact@hellorivierastay.com.
The provider is covered by professional civil liability insurance for all of its activities carried out in France.
Creation and optimization of the ad, dynamic pricing, multi-platform distribution, keeping the calendar and monitoring reservations. The Client retains the key handover, the cleaning between stays, and the management of any unforeseen circumstances on site.
The Digital formula, complemented by responses from travelers, the housekeeping between each stay, the provided bed linen and towels, washed and ironed outside the accommodation, the regular maintenance, the welcome booklet and the follow-up of reviews. The arrival of the travelers is done independently.
The Serenity formula, complemented by the’welcoming travelers in person, No fees upon arrival or additional charges on weekends.
A photo-documented overview is taken at the entrance and then renewed at the exit, before the next cleaning. The booking criteria (number of travelers, minimum stay duration, pets, prohibition of parties) are set by the Client and applied by the provider.
Three sets of keys are held: one for household chores and maintenance, one for travelers, and a spare key kept by the provider.
Every relationship starts with one Free and no-obligation estimate rental income from housing, delivered within twenty-four hours. The contract is formed by the signing of the quote or the service contract by both parties.
Since the contract was concluded at the Client’s domicile, it constitutes a non-establishment contract within the meaning of Article L.221-1 of the Consumer Code.
The consumer customer has a period of fourteen days from the conclusion of the contract to exercise his right of withdrawal, without having to justify his decision and without penalty, in accordance with articles L.221-18 et seq. of the Consumer Code. He may use the standard form attached, which is provided to him with this contract, or any statement devoid of ambiguity addressed to contact@hellorivierastay.com.
Execution before the end of the deadline. The preparatory services, including the photographic reportage and the creation of the advertisement, are undertaken immediately after the signing. The Client who so wishes expressly requests, by the handwritten mention and signature provided for in the contract, that their execution begin before the expiry of the withdrawal period. In this case, if he subsequently withdraws, he remains liable for a sum proportionate to the services actually provided on the day of the withdrawal.
In the absence of such an express request, no payment is made before the fifteenth day.
The provider undertakes to carry out the services of the contracted package with diligence, to respond to travelers seven days a week, to keep the Client informed of any incidents and to report to him/her on the occupancy of his/her accommodation.
This is an obligation of means. The provider does not guarantee either an occupancy rate or a level of income; the estimates provided are indicative and based on market data as of the date of their preparation.
The Client declares that he/she owns the property or has the right to rent it out for short-term stays, and guarantees:
The Client provides the key sets, the necessary access codes and informs the provider of any unavailability of the accommodation within a reasonable timeframe.
The provider's remuneration is a percentage of net income generated by the rental, according to the formula subscribed to: 10 %, 20 % or 24 % excluding taxes.
Visit net income means sums that are returned to the Client in connection with a stay, after deducting the commission collected by the booking platform, the tourist tax collected and remitted by it, and the cleaning fees. This also excludes amounts reimbursed to the traveler in the event of cancellation or dispute, as well as deposit guarantees.
Prices are expressed before taxes. The value-added tax at the current rate, which has been 20% % so far, is added to them.
Payment and billing. After each departure of travelers, the booking platform pays the Client the part that belongs to them directly, and the provider its commission. The provider does not receive, hold, or manage any funds on behalf of the Client., Since the rents are paid to the Client by the platform without going through him. The provider sends the payment to the Client, once a month, a summary invoice of the commissions collected over the period, accompanied by the details of the relevant stays.
Reservations outside the platform. The provider does not seek direct bookings, which do not benefit from the guarantees against damage offered by the platform. However, when a stay is concluded directly, particularly for the benefit of persons addressed by the Client, the commission is charged to the Client and payable thirty days from the date of the invoice. The same applies to any amount due to the provider that has not been paid by the platform.
In the event of late payment, penalties equal to three times the legal interest rate are due automatically, without prior notice.
Visit cleaning fee are deducted before calculating net income and do not result in any commission.
Visit consumables necessary for the stay and minor repairs whose cost does not exceed 150 euros excluding taxes are covered by the provider and included in their remuneration.
Beyond this amount, the expense is the responsibility of the Client and is subject to their payment. prior agreement. It is subject to no ceiling: the replacement of a window, an electrical appliance or any other equipment is initiated once the Customer has validated it.
The Client Directly regulates the provider. By exception, and by mutual agreement, the provider may advance the amount; it is then reimbursed upon presentation of the paid invoice, within thirty days.
In case of an emergency involving the security of the accommodation or the continuation of an ongoing stay, the provider incurs the necessary expenses without prior agreement and informs the Client immediately.
A photographically and chronologically recorded inventory is made at each entry and exit, before the next cleaning.
In the event of damage caused by a traveler, the provider constitutes and files the compensation claim with the booking platform On behalf of the Client, within the time limits imposed by the Client, supporting documents and photographs, and ensures its follow-up until a decision is reached. The amounts paid by the platform in this regard revert to the Client and do not give rise to any commission.
When the platform refuses to compensate or covers it only partially, the balance remains the responsibility of the Client.
Security deposit. No deposit is required from travelers. Coverage for damage is based on the Airbnb protection device, This applies under its own conditions, its own ceilings and its own deadlines. The Customer is informed that stays booked through another channel are not eligible for this scheme.
The provider is not responsible for the damage caused by the travelers.
The contract is concluded for a initial duration of twelve months from the date of its signature. After this period, it continues by tacit renewal, for an indefinite period.
Opposition to the renewal. Each of the parties may object to the renewal by informing the other party by registered letter with acknowledgment of receipt, at least two months before the end of the initial term.
Termination after the first year. Upon renewal, each of the parties may terminate the contract at any time, by registered letter with acknowledgment of receipt, subject to a two-month notice. This period allows for the reservations already confirmed to be honored, which remain due to the travelers and whose management continues until their expiration.
Pre-information from the Consumer Client. In accordance with Article L.215-1 of the Consumer Code, the provider informs the Customer in writing, at least three months in advance and no later than one month before the end of the initial term, of the possibility of not renewing the contract. In the absence of such information, the Customer may terminate the contract free of charge at any time starting from the date of renewal.
Termination for breach of contract. In the event of a serious breach by one of the parties, and after a reminder that remained ineffective for fifteen days, the contract may be terminated without notice.
The provider’s liability can only be invoked in the event of proven fault, and within the limits of the sums collected for the last twelve months of the contract’s execution. It does not cover indirect damages, operating losses, or the consequences of erroneous information provided by the Client.
The provider is not responsible for the decisions of the booking platforms, including the suspension of advertisements, the unilateral changes to their terms and conditions, and the calculation of their commission rates.
Any claim must be submitted in writing to contact@hellorivierastay.com. The provider undertakes to respond within fifteen days. The parties strive to amicably resolve any dispute before taking any legal action.
The Client's data are processed in accordance with our Privacy policy.
These terms and conditions are governed by French law. In the event of a dispute, and in the absence of an amicable agreement, the French courts shall have sole jurisdiction.
(To be completed and returned only if you wish to withdraw from the contract.)
To the attention of Côté Site contact@hellorivierastay.com, Le Boréon C, 8 avenue du Domaine du Loup, 06800 Cagnes-sur-Mer,.
I hereby notify you of my withdrawal from the contract concerning the provision of the services below:
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