Privacy Policy

This policy explains what personal data is collected on hellorivierastay.com, why, how long it is kept, and how to exercise your rights. It complements our legal mentions.

Who is responsible for your data

On the Site side, limited liability company with a capital of 1,000 euros, whose registered office is Le Boréon C, 8 Avenue du Domaine du Loup, 06800 Cagnes-sur-Mer, registered in the commercial and corporate register of Antibes under number 945 264 760, operator of the Hello Riviera Stay brand.

For any questions regarding your data: contact@hellorivierastay.com or 07 83 35 63 55.

The data we collect

When you fill out a form (contact, reminder call, income estimate) : your name and surname, your telephone number, your email address, the information you provide us about your accommodation and the content of your message. The mandatory fields are indicated; without them we cannot respond.

When you are navigating Your IP address, the type of device and browser, the pages you visit and the origin of your visit. This data is collected by the audience measurement tool only if you have accepted it.

We do not collect any sensitive data and we do not carry out any automated decision-making or individual advertising profiling.

Why and on what legal basis

PurposeLegal basis
Responding to a contact or reminder requestYour consent
Establishing an estimate of rental income and a quotePre-contractual measures taken at your request
Performing a concierge contractExecution of the contract
Complying with our accounting and tax obligationsLegal obligation
Measuring the site’s audienceYour consent
Protect forms against automated submissionsOur legitimate interest in securing the site

How long do we keep them

  • Requests that remained unanswered: three years from the last contact.
  • Customers: the duration of the contractual relationship, then ten years for accounting documents, in accordance with the Commercial Code.
  • Audience measurement: The durations specific to each cookie are detailed in the site's cookie management panel.

Who has access to it

Your data is neither sold nor rented out nor transferred. It is accessed by the authorized personnel within the company, and by the following technical providers who act on our behalf:

  • OVH SAS, Roubaix, France: hosting of the site and messaging. The data remains in France.
  • Google Ireland Limited Audience measurement (Google Analytics, Google Tag Manager, Search Console) and form protection (reCAPTCHA).
  • Trust Index : display of Google reviews published by our customers.

Transfers outside the European Union: Google's services may involve a transfer to the United States. These transfers are governed by the EU/US data protection framework and by the European Commission's standard contractual clauses.

The cookies

The site stores three categories of cookies:

  • Necessary Site functionality, memorization of your language choice and your consent. They do not require your consent.
  • Statistics : measure of audience, submitted only after your acceptance.
  • Marketing : if applicable, submitted only after your acceptance.

The banner displayed on your first visit allows you to accept everything, refuse everything, or choose category by category. You can change your choice at any time since the link to manage cookies at the bottom of the page, which also details each cookie and its duration.

Your rights

In accordance with Regulation (EU) 2016/679 and the Data Protection Act, you have the rights of access, rectification, erasure, restriction, objection and portability, as well as the right to define directives regarding the fate of your data after your death.

To exercise them, write to contact@hellorivierastay.com or at Côté Site, Le Boréon C, 8 avenue du Domaine du Loup, 06800 Cagnes-sur-Mer, by attaching an identity document. We respond within one month.

If our response does not satisfy you, you may contact the National Commission on Computing and Liberties, 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07., www.cnil.fr.

Security

The site is served over HTTPS, administrative access is on a first-come, first-served basis, and backups are provided by the hosting provider. In the event of a data breach that could pose a high risk to your rights, you will be informed of this under the conditions provided by the regulations.

Modifications

This policy may change, especially in the event of a change in tools or regulations. The date of the last update is shown below.

Last update: October 4, 2026.